Medical Records Retrieval

We will request and obtain all the medical records your firm needs from any healthcare provider.

Medical records are any electronic or physical documents or images which are created or collected for a patient by a physician or a hospital/healthcare provider, or a caregiver such as a home healthcare nurse or therapist. Increasingly medical records are moving to digital formats.

Law firms and attorneys require copies of a client’s medical records to pursue a claim or civil action for injuries caused as a result of negligence or medical malpractice.

What is involved in Retrieving of Medical Records?

Requesting, Tracking, and Retrieving Medical Records

A structured process needs to be followed for obtaining medical records and bills from healthcare providers.  The process should include:

  1. Determination of the medical records and bills that are required.
  2. Provide a HIPAA compliant Release of Information to request these records from the healthcare provider.
  3. Record and track all correspondence and communications with the provider.
  4. Several phone calls may be needed to follow-up to obtain these records.
  5. Review all of the records obtained to ensure that all of the records were provided.

Outsourced Medical Records Retrieval – AcroDocz’s Expertise

Needless to say, medical records retrieval can be a costly and time-consuming process. As the need for the service is sporadic, paralegal or attorney resources are assigned the task of medical records retrieval. The arduous task of communicating with the provider, tracking each record from different physicians and hospitals to ensure that all records are produced, and following up with the provider to ensure timely production of the records, requires experience.

For Law firms and attorneys regardless of their firm size, retrieving medical records is a cumbersome task, and the risk of failure in following the proper procedure may lead to delay in obtaining medical records or could result in obtaining partial records, which if not noticed, could have impact the case or claim.  AcroDocz provides medical record retrieval services to law firms of all sizes to assist them in pursuing Personal Injury, Medical Negligence Malpractice, Mass Torts, Worker’s Compensation, and any other case that may involve medical records.

  • Timely Retrievals. AcroDocz has a large team with substantial experience in the retrieval of medical records, which allows us to focus on each retrieval and follow-up with the provider to ensure timely production.
  • HIPAA Compliance. We retrieve medical records and bills for our customers in compliance with HIPAA and HITECH rules to ensure data privacy and confidentiality.
  • Cost Savings. AcroDocz utilizes a global delivery model to bring to you a pay-for-use pricing approach, as we can achieve better resource utilization through aggregated demand from our customers. This approach brings you labor arbitrage savings and you pay only a flat fee for each retrieval. There are no hidden costs.
  • Free up Time to Focus on Pressing Legal Tasks. Attorneys and Paralegals are costly resources. They should focus on case-related matters, including, investigating the facts, and providing liability, causation, and damages. AcroDocz’s expertise in medical records retrieval, summary development, and other related support helps law firms and attorneys save costs and improve success rates.

To learn more about our Medical Records Retrieval Services, please fill the form below and we will be in touch.


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